Go to and sign in with your Adobe ID and password. The case contains your 24-digit alphanumeric redemption code and a link to redeem your redemption code.ġ. You receive an email with a link back to your customer support case. You receive an email with a 24-digit alphanumeric redemption code and a link to to get your serial number. Once your verification request has been approved: North America: Outside North America, one of the following:Įurope, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea | Japan Submit your product code and proof of eligibility to Adobe:įind your redemption code or serial number:Ĭonvert your redemption code to a serial number:įind your 19-digit numeric product code beneath the scratch-off foil on the back of the card.ĭepending on your region, go to one of the following sites to submit your verification request or find out how to do so: In the following table, choose the option that applies to you to find information about your serial number or redemption code. If you purchased a stand-alone version of a product (for example, Acrobat XI or Photoshop Elements), you need a serial number to activate your app.